One of the largest and most important areas of business is information technology. Now that ninety percent of businesses rely on the internet, it is essential that you can respond to any IT mishaps. If you don’t, you will lose a lot of money while you are trying to fix the problem. The answer is to improve your tech support so that no issue can take you offline. To do that, you need to read the following. Here are five ways to make it happen.
#1: Hire The Right People
If you are going to keep your tech support in-house, you need to hire wisely. One wrong employee can completely ruin the effectiveness of your IT department. Every candidate should have a very good resume with experience in handling advanced problems. To make sure these people aren’t lying, you can incorporate a test into the interview process. If they pass the test, they are worth considering. If they don’t, better luck next time.
#2: Outsource It To A Pro
The other option is to admit that you don’t know what you are doing and ask for help. There is nothing wrong with asking for help, especially when you are dealing with an unknown quantity. With the help of web pages like https://www.cmitsolutions.com/services/help-desk-software, you can find a great partner. Your partner will then take care of all of your IT needs so that you don’t have to worry. All you have to do is analyze your partnership and pay them their fee.
#3: Make It 24/7
IT isn’t usually a job that requires 24-hour assistance. For the most part, the problem occurs and the assistant fixes it as and when they can. But, that isn’t a good way of dealing with a problem. A good way of dealing with the problem is to solve it straight away. Then, you limit the amount of damage it can cause. You can do just that with a 24/7 IT team. Regardless of when the problem occurs, they will be on hand to fix it and remedy the problem. It will cost you more as you will need to hire more people. But, your tech support won’t be as efficient or effective if they don’t work around the clock.
#4: Send Them On Courses
Whether they are the best of the best, they can always improve. That is the same for everyone, which is something you might want to consider later. As such, you need to offer them the tools to make themselves better at their job. Even if you are a novice, you can help them grow. All you have to do is send them on training courses. Training courses have experts and professionals on hand to troubleshoot any issues and offer advice. When they come back to work, they will know more about their job than ever before. And, they can use that knowledge to your benefit.
Your IT support is a major part of your business, so treat it with respect. If you don’t, you will find your life in the business sector gets much harder.
Matica’s CEO Sandro Camilleri speaks about security in digital payments
One thing is for sure: the COVID-19 pandemic accelerated many behaviors and trends that once were holding their pace. A great example can be found in digital payments and online shopping. According to Rakuten Intelligence, from March through mid-April, e-commerce spending in the United States increased more than 30% compared to the same period last year. When it comes to worldwide scores, it reaches the surprising increase of 74%.
Although books and cleaning products led the ranks mapped by Rakuten, specialists argue that digital payments and online shopping are here to stay, as much as it has already been observed in Asian countries. In this sense, securing financial transactions and protecting consumer data became a mandatory issue to be addressed both by companies and the government.
As a leading European company in the processing and printing of cards and identification documents for security systems, Matica Technologies is dedicated to granting safety and technological solutions to businesses dealing with financial transactions online. According to the CEO and founder of Matica, Sandro Camilleri, the advent of digital payments is a revolution similar to that which technology has caused and is currently causing in other areas, such as transports. “It is an inevitable revolution, which citizens will have to get used to, and which must therefore be managed in order not to risk unintended consequences, being the key issue obviously safety,” he argues.
Camilleri stresses that there are two different phases when it comes to digital payment security. A first one is about information and personal data storage, one of the greatest topics of our time and also a potentially enormous market sector. The second, less discussed though equally important, is guaranteeing strength and security for the financial transaction itself — and this is a purely technological issue. “The use of chips that are equipped with incredible memories, high precision lasers and holograms makes it extremely difficult, not to say impossible, for any attacker to clone a card produced by us. Secondly, the transaction must be secure thanks to specific and constantly updated software,” explains Matica’s CEO.
Now, when it comes to privacy, Camilleri states that people must be aware of what is at stake when data is leaked and why such occurrences are so alarming. With more and more appliances being automated and connected to computers and to the internet, such as is the case for cars and home security systems, cyberattacks could lead to consequences that are not only terrible, but tragic.
In such situations, Matica’s CEO believes that only biometric data could spare individuals from having their systems hacked, though this data must be filed with care and used only for strictly necessary purposes. In any case, Camilleri argues that using biometrics is becoming day by day more inevitable with the increasing rhythm of automation, and this is a feature that can already be found in some of Matica’s available systems, such as is the case of the passport series.
Are You Aware Of Your Children’s Online Activity?
There’s a big, wide, scary, often strange world out there, and it’s the task of any individual to grow into an adult and begin to contend with it. However, most responsible parents understand that showing the raw facts of life, or being introduced to bad influences is simply not suitable for a young child. They must learn slowly, with care, and appropriately to the degree we’re able to foster that environment. Parents cater to this by controlling what friends their children make, or what hours they may be allowed to spend time with them.
However, a growing cause for concern is the fact that many parents fail to keep their children safe online. The internet may as well be its own world, and it reflects our reality, both the good and the bad, the trustworthy and the terrible. This means that as a parent, it’s important to stay aware of your child’s online activity. If you can do that, you can better control the content they see, what they’re allowed to access, and the influences they are moved by.
Use Worthwhile Content Filters
It’s important to use the best content filters and parental controls you can. Some offer you access to limit internet time, while others help you block certain websites or content from being seen. With the best cyberbullying safety services, you can also ensure that your children are equipped to handle the unfortunate likelihood of encountering abuse online. The more you can engage in good habits now, and regulate their usage, the less likely they are to come to harm within the wild west that is the online world.
Understand The Trends
Understand the trends that occur and know how to deal with them. For instance, you might block access to certain apps or sites, but your child’s friend’s parents may not have the same philosophy. If you know the trends through paying attention to what they’re saying, you will be able to assess if they’re healthy or not. For instance, TikTok is now seen as a negative influence on many young children due to how poorly they moderate their content, and how limited content filters are in place. When you make decisions to help them stay secure, you are in effect limiting the vulnerable pathways in which they could become less safe.
It’s important to say, but stay alert. If you notice your child is finding it hard to engage with social media, or they follow a risky YouTuber, you are within your right to restrict access or to observe more closely. It’s a tough job, but ultimately you cannot completely banish your child from the internet for the entirety of their childhood. It’s best to help them build healthy habits now and also know how to stay safe online than to pretend it doesn’t exist. To that end, you’ll be making the right choices.
With this advice, we hope you can better stay aware of your children’s online activity, and manage it as appropriately.
How does Technology Affect the Working Environment?
Throughout history, machines and technology have changed the way that we work across nearly every industry. From the industrial era, all the way through to the modern age, it would seem that technology has improved working conditions significantly. The impact that it has had is immense. Some of the main changes can be found below.
Speed and Efficiency
Workers in this day and age are far more productive than they have ever been. The impact that technology has had on work, both in communication and manufacturing has increased the rate of production and the speed at which business can occur. Tech in the workplace has also helped workers to become far more efficient. What once took hours can now take minutes. Messages can be sent to clients across the world and proposals and payments can also be transferred instantly. Support for workers can also be found online. For example, personal injury claim legal help can be obtained online and you can file a claim within minutes.
Working Together as One
Team coordination really has never been easier. When you look at online communication tools and technology you will soon see that people can now work together much more closely. Collaboration is also much simpler to achieve. Even when colleagues are not able to be in the same workplace physically, teams can hold meetings through video technology. They are also able to work on the same documents through file-sharing platforms such as Google Drive and this is fantastic to say the least.
Technology and Office Culture
Everyone knows that tech in the workplace is changing. Beer is available on tap in some workplaces and others are offering video games as a means for their team to relax at the end of a hard day. Open offices are also a trend. The mere idea of creating a better company culture can now be used to lure workers who are in-demand and this doesn’t look to be going away anytime soon. Technology in the workplace has also made it much more possible to work remotely. Companies need to create incentives to try and keep their workers happy and to also keep them drawn into the office.
Live where You Work
One of the biggest impacts of tech in the workplace is the workplace itself. Most jobs require you to clock in and work on-site but there really are so many open positions for those who telecommunicate, and people can now work from home more than ever before. Of course, with so many changes being made it’s not hard to see that so much is being done to try and help support this movement and some companies have even put in the effort to try and make sure that they give their teams the chance to work from home permanently. Only time will tell what the future holds, but right now it looks like tech has had a huge impact on the workplace and the effects are going to be felt for years to come.
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