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Customer Care: Making People Feel Important

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If you’ve been in business for a couple of years, you probably have a good understanding of the old idea that the customer is always right. Of course, this isn’t to say that the people you serve are geniuses and that they are constantly correct where you are wrong. Instead, it’s simply suggesting that you ignore your own feelings when talking to people like this, treating their word as if it is the only thing important to you. Understanding how far this should go within your own company will be a challenge. To help you out, this post will be exploring some of the key areas you will have to consider, along with the help you can get along the way.

Customer’s Expectations: The people spending money with you are those you want to please the most with this sort of work. Having been treated well by loads of other companies, the level of expectations most people have for the businesses serving them will be very high. Meeting these requirements can be hard for some companies. You will need to work tirelessly to handle the finer elements of this job. Thankfully, there are loads of tools out there to help you with this, and a lot of them are completely free.

The Areas To Work On: There are quite a few different areas which need to be worked on before you can consider yourself a customer-focused business. It will be easy to tell how much effort you put into this sort of work, with the results impacting everyone using your business. Below, you can find some of the examples you will have to keep at the front of your mind.

  • Customer Service: When a customer needs help with an order, a query, or any other kind of service, it’s important that your business handle it as swiftly and professionally as possible. A large part of this will be the training being taken by yourself and the employees doing this job. At can take many years to be able to handle this part of your business, and a lot of people will find themselves struggling throughout.

  • Customer Health & Safety: Along with feeling like their queries are important to you, it’s also critical that customers feel safe when they are spending in your stores. If you have someone slip and fall on ice outside your doors, they may have the chance to take you to court. Avoiding this sort of issue is a priority, with a lot of modern customers going out of their way to get something out of normal accidents like this.

  • Customer Complaints & Suggestions: Of course, sometimes, a customer won’t be trying to get in contact with you because they’d like to ask a question. If an order goes wrong, it can be understandable if a customer wants to have some harsh words with you. While this may be hurtful and hard to hear, the advice they give could be very useful to you. If they see that you’ve put their complaint into action and solved the issue, they will be much happier to spend with you going into the future.

  • Accessibility: Companies have to work hard to make sure that everyone has access to them, nowadays. Ramps, lifts, and other tools are all perfect when you’re working towards getting something like this done. People will be unhappy if they are unable to shop with you because of a disability they are suffering with, and you have the power to solve an issue like this before it ever comes.

Why Is It Important? When you’re looking at all of the work before you in a field like this, it can be hard to see the importance of what you’re doing. In reality, though, without this sort of effort, it will be obvious to customers that you haven’t spent any time thinking about them. For those most loyal, it could be frustrating to see your business go for so long without any change. Thankfully, solving this shouldn’t be too much work, and a lot of people have a good idea of what will need to be done based on their own expectations of businesses.

Hopefully, with this post in mind, it should start to get a lot easier to repair your relationships with customers which are unhappy with your business. It’s important to keep your customers at the forefront of your mind when you’re running any sort of company. Without these people, you wouldn’t be able to earn, and this makes it very important to keep up with them.

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Student @ Advanced Digital Sciences Center, Singapore. Travelled to 30+ countries, passion for basketball.

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SkyBridge Receives “Exporter of the Year” award from Global Chamber Phoenix

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The SkyBridge air logistics project received the “Exporter of the Year, Services” award, granted by the Phoenix Global Chamber within its annual Grow Globally Fair, which brings exporters and importers together, along with international investors.

The award was presented to SkyBridge, a company chaired by Ariel Picker and directed by Felipe Monroy. The effort to position www.skybridgeaz.com as one of the leaders in the international logistics sector within the business community in Arizona has been coordinated by Marco Lopez, president of Intermestic Partners.

SkyBridge is planned to become the first international air cargo hub to house Mexican and US Customs in the United States.

Its operations are based at the Phoenix-Mesa Gateway Airport and will allow e-commerce companies and manufacturers, among others, to do business in Mexico and throughout Latin America, with a more efficient and profitable transport of goods between countries, thorough inspections and adequate security controls.

The development of this project will create 17,000 new direct and indirect jobs, as well as more than 3.5 million SF of development which will include industrial, aeronautical, office and commercial real estate.

The construction plan will detonate other benefits in the border region. Arizona’s proximity to Mexico and its surroundings are highly favorable for business, and they make the state a natural center for air cargo companies, large and small, eager to see their businesses grow on both sides of the border.

In this sense, Grow Globally Fair gives global business leaders the opportunity to see what’s new, who is new and how they can grow better.

With that purpose, the Phoenix Global Chamber awards prizes in honor of the success achieved in international markets and in the United States, whose categories are: Exporter of the year, product; Exporter of the year, services; Importer of the year; Landed Company to see; Cross-border consulting; Transcendent leader of the community; International banking; International commercial law; Immigration lawyer; Diplomat of the year; Translation and localization; International logistics; International accounting and taxes; International finance and insurance; International Emerging Risk; International Talent and Payroll: International Real Estate Leader; International wealth management; International business training and discourse; International IT services; International market; International education; Collaborating Organization; International nonprofit; International business city; an Elected leader with global mentality; Young Global Leader, and Global Leaders of the tribe of the year.

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Axel Andorff and Carsten Isensee, new SEAT Vice presidents for R&D and Finance

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The Spanish car company, SEAT is betting on the future by hiring two prestigious new executive vice presidents. The company hired Axel Andorff as the new executive vice president of R&D (research and development), and Carsten Isensee has been appointed as the new executive vice president for finance. With both appointments, SEAT is focusing on Innovation and securing the company’s record profit and investment figures.

Who are Axel Andorff and Carsten Isensee

Research & Development and Finance are two of the most important areas on a car company. The new vice presidents of these areas, are both executives with international experience and extensive knowledge on the car market. Axel Andorff will be replacing Dr. Matthias Rabe (who will run the technical development operations area at Volkswagen), and Carsten Isensee, who is taking over for Holger Kintscher (who will be working as head of IT and finance at Volkswagen).

Let’s see who are these two new incorporations to the SEAT executive staff. 

Axel Andorff (R&D Vice president)

Axel Andorff is a German economic and mechanical engineer (from the German University of Kaiserslautern), with 20 years of experience at the car market, where he worked for Mercedes and held various positions in the research & development area of that company.

New responsibilities at SEAT

The new R&D vice president will be in charge of the company’s innovation projects, especially those involving connectivity and car electrification, developing technologies and new forms of mobility. He is in charge of the SEAT Technical Centre, who is focused on R&D. It has an area of 43,000 square meters, prepared and equipped (of a total area that covers a surface of 200,000 square meters). More than 1000 qualified engineers work on this center, using advanced technology (simulations, virtual reality…) to create modern and reliable cars, and developing new car technology.

In 2018 SEAT allocates 862 million euros on total investments and R&D expenses, 47% more than in 2017.

Carsten Isensee (Executive Vice-President for Finance)

Carsten Isensee has a degree in business management from the German University of Wilhelmshaven, and he has made his entire career in the Volkswagen company. His last charge was in China as an executive vice president for finance.

2018 was a historic year for SEAT. Sales have grown by over 10%, increasing from 468,400 sold vehicles in 2017 to 517.600 in 2018. With the incorporation of Carsten Isensee to the company, they expect to continue increasing their sales along 2019 and the next years.

New responsibilities at SEAT

The Finance vice president joins the Spanish car company with the objective of reinforcing the company’s profit record and investment figures, and to strengthen its financial basis for future Automotive (LINK NOFOLLOW) projects.

The car market is a very competitive sector. Last years SEAT increased its figures on sales, profits and investments. With the new vice presidents incorporations, the company is focusing on increasing these figures and securing its position on the market.

As SEAT president Luca de Meo said: “It’s time to look to the future with the ambition to grow”.

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Gutemberg Dos Santos and Robert Kiyosaki share their vision of leadership

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Gutemberg Dos Santos is a Brazilian-American entrepreneur and one of the main promoters of the use of Blockchain technology and crypto economy.

Gutemberg Dos Santos and Robert Kiyosaki

Gutemberg Dos Santos a couple of years ago sponsored an event in which the Guinness Record broke with the largest number of people playing Cash Flow, a game developed by Robert Kiyosaki. Today, Dos Santos shares some reflections that emerged on that occasion about what a good leader is. 

A good leader is an excellent guide to reach common goals. If I want my team to work successfully I must share my skills and offer the best tools for their performance. I am also committed to strengthening the capabilities of each of the members and never assume that we all work the same as diversity enriches and complements the unit. 

Sharing experiences. If I share my experiences with the rest of my team regarding the success and failures I have had in some projects, I will empathize with my team and together we will be able to reach the goals proposed for the company.

Listening. This part is essential for a business to prosper, if I do not listen to my people I will be walking towards darkness. I must always remain alert to the doubts and questions that my team may have, in this way I will know if we are all on the same frequency and we are walking towards the same course.

Motivating my team. I take my time to know my team, how old they are, what is their educational and socioeconomic level; what goals they pursue in the short and long term. This will help me find keywords that guide me to be empathetic with them and be able to have better communication. 

Being proactive. When facing a difficult situation, I try to get the best out of it, without falling into frustration and rather detect alternative solutions. Trusting and being flexible. I am attentive to the capacities and strengths within my work team, this way I trust people in order to delegate tasks, likewise I am open to listen to proposals and suggestions that lead us to strengthen our project. 

For more information, please visit : www.gutembergds.com 


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