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Revealed: The Key Factors That Do Impact Client Perception

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Every business owner today is facing a competitive market that is filled with companies vying for the attention of the same customers and clients. This is true, regardless of whether your business is part of an expansive sector or a niche market. This is why it’s important for owners to understand their clients. Specifically, you need to be aware of what makes them tick and how to ensure that they will want to purchase your products or services. 

In the business world, this is often all about the first impression that you create when clients encounter your brand for the first time. You only get one chance to make a great first impression and you can’t let this go to waste. Below, we’ll reveal some of the key factors and variables that do impact the perception clients form when interacting with different businesses and companies on the market. 

Style, Fashion, Grooming 

First, you should think about surface decisions such as style, fashion, and grooming. Believe it or not, this can impact whether a client is going to want to buy from your business or if they choose to form a partnership with your company. Research shows that decisions here will have a huge impact on the overall perception of your brand. Whether or not you are wearing a watch from a high-end brand like Tommy Hilfiger could determine whether a high-end client wants to make a deal with your company. 

Technology 

Technology is another key factor that can and likely will impact the perception that clients have of your business. If you don’t get the right technology in place, then your company is always going to seem far weaker overall. It will also lead to the impression that your business is outdated and significantly behind the times. You need to make sure that you are exploring the latest tech that is available on the market which could help provide a more modern or contemporary perception when you are running your business. This is worth the additional cost that you may need to manage. 

Website 

If you want your business to do well both online and in-store then you will need to make sure your website is easy to use and navigate. When people check out who you are and what you do the first thing they will likely do is an internet search. This will bring up your website, if they are unable to find what they are looking for then they will more than likely take their custom elsewhere. 

You should be aware that it is commonly thought that you should follow the three-click rule to ensure your customers can find what they are wanting. This means that it should take no more than three clicks to find the page they are looking for. 

Of course, it isn’t just about navgiating around your website. It is also about making sure your website is appealing and welcoming to all visitors. This can be tricky to get right and it is all about the branding. Think about color psychology and how certain colors are perceived and make people feel. You won’t be able to please everyone but the vast majority is better than no-one at all. 

Turnaround And Response Time 

Another point to consider is turnaround or response time. Customers and clients lead busy lives these days. They don’t want to wait around for a response from a company that they are interested in. This ties back to the requirement that your website is fast. Clients won’t want to wait around. That’s why you should aim for a response time of no more than 24 hours. If you can, you should think about providing immediate levels of engagement. One of the ways that you can do this is by using something like a live chat. Through a live chat, you can ensure that a customer is able to immediately connect with a member of your team and get the answers they need. 

Security Setup 

Security is a hot topic for business owners these days but it’s vital for clients too. If you don’t have the right security in place, then your business will always struggle with the initial perception. Believe it or not, clients do notice this. The last thing you want is for your company to look like a scam or website offering spam. The right security setup will help you alleviate these types of concerns. 

The Team 

If you don’t have a strong team working for you then the chances are your business will fail to succeed. You are only as strong as the team holding you up, this means you have to get it right the first time. If you end up with people who have no interest in working for you then you could end up with a high employee churn rate. This is where you have employees leaving regularly and it can have a negative impression on your business. 

To find the right people is all about getting the job advertisement right when you are looking for people. This should include personal attributes, qualifications, and skills to avoid unqualified people applying. People will always try their luck as the worst that can happen is a no, so be aware that you may have people applying who have never worked in your field before. 

Alternatively, you could use the help of a recruitment agency. These take people on and keep them on their books for when suitable job opportunities crop up. They then contact the person they think will be a great fit and ask if they want to work for your company. 

Reviews 

Reviews are critical in the business world these days. The right or wrong reviews will have a huge impact on whether or not people want to buy from your company. Indeed, research suggests that 80% of customers will check reviews before they even think about committing to the purchase of a product or service. This is important for a couple of reasons. First, it means that you need to think about how to find negative reviews and the correct way to respond to them. You should never ignore a negative review for your business. It’s vital that people believe you are taking note of what’s being said and that you want to make positive changes. 

Social Media 

Finally, you need to make sure that you are thinking about your social media setup. It’s important to note that clients expect to interact with brands on social media these days. They want to connect with your company and engage in nonintrusive levels of interaction. That’s why you need to make sure that you are researching the social media networks that your target audience are likely to frequent and how to use these to your advantage. One example would almost certainly be user generated content. User generated content is a great way to make sure that you are connecting with an audience and show that you do care about their opinion or perception.

We hope this helps you understand some of the key factors that will impact client perception and can determine whether or not a company is successful reaching out to new clients on the market. By exploring the key options here, you can increase the chances of your business expanding on the market and gaining positive word of mouth. High levels of positive word of mouth is often key to the continued survival of a business. Of course, it’s not just about the first impression. You need to ensure that opinions of your company remain positive for years to come. 

Student @ Advanced Digital Sciences Center, Singapore. Travelled to 30+ countries, passion for basketball.

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Turn Your Passion into a Career: How to Make Money Doing What You Love

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Many dreams of turning their hobby, passion, or creative outlet into a career. It’s a beautiful idea, but it can take time to figure out where to start. Here’s a guide on successfully turning your hobby into a career. 

Do Your Research 

Before you turn your hobby into a business, please research and find out what the industry looks like, your potential customers and their needs. Next, consider your strengths, skills, and knowledge and decide how to use them in this new venture. Finally, consider what makes you unique in the industry and how you can market yourself. 

Take A Strong Career Test

A Strong Career Test can help you identify your ideal job and the type of environment you would flourish in. In addition, knowing this information can give you an idea of what kind of business to start and whether it’s something you’d be passionate about.

Think About Finances and Legalities 

Once you have an idea of what you want to do, consider the financial aspect – are there any costs associated with getting started? What sort of budget will you need? Will there be any tax implications? It’s also essential to think about the legal side of things – if necessary, consult with a lawyer specializing in business law so that you understand all the regulations associated with starting up and protecting your intellectual property rights. 

Create a Business Plan 

Now that you have researched and considered the legalities and finances involved, create a business plan that outlines all this information. Make sure it includes short-term and long-term objectives to keep track of your progress over time. Be realistic when setting targets for yourself – don’t aim too high at first because this could set you up for failure if it doesn’t pan out. Also, consider whether or not there is potential for growth or expansion once your business gets off the ground. This may include marketing strategies such as social media campaigns or investing in advertising materials such as brochures or flyers. 

Start Networking 

Networking is essential when launching any new business; it’s about building relationships with people who may be interested in your offer. Start by reaching out to family, friends, and acquaintances who may already know about your business or service offering; they may even be willing to share it with others! Additionally, join online groups related to your area of expertise – these are great places for exchanging ideas with like-minded people and potentially finding potential customers/collaborators/mentors/partners, etc. Finally, attend events such as trade shows or conferences where relevant topics are discussed – these are ideal opportunities for making connections within the industry that could prove beneficial down the line! 

Turning your hobby into a career is no small task, but it can be approached thoughtfully and strategically! Please research the industry thoroughly before beginning to understand its nuances; familiarize yourself with the legalities of running a business; create a viable yet ambitious business plan; network extensively (both online & offline). And never give up! With dedication & hard work, anything is possible.

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Top Tips for Moving Your Business to an Office

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Office chairs and tables
via Wikimedia Commons

Every business starts somewhere, and every successful business will eventually reach certain points in its growth journey that require the next step to be taken. For a lot of businesses, one of these steps is transitioning from a home or temporary work area into an office space. Moving into an office, although bringing a new set of costs and challenges also brings a new set of positives and opportunities. Not to mention upgrading to an office space can have the added benefit of improving the culture and productivity of your business.

This step should be seen as an exciting new investment and not something to be afraid of so if you are considering taking the next step or wondering what you should think about when looking at moving your business into an office space then the following tips may be of use to you.

Choosing the right location for your office

Whatever your reasons are for taking the next steps and moving your business into an office, you must choose the right location for it. You will not only need to be aware of its location for your staff but also depending on the type of business you own you may need to consider its location for your customers as well. You might find “the perfect workspace” internally, or one that fits or is much less than your budget, but it may not be in a suitable location for your business’s requirements, ultimately leading to a negative investment in the future.

Buying or hiring adequate equipment

Your office needs to be equipped adequately so as to enable your staff to do their job properly, and although budgets can be tough it is important to at least get the basics. An option you could look into would be something like mac studio rental equipment which can be sourced as a cost-effective way to enhance your short-term, and even long-term projects with high-end, and portable equipment that you may not be able to afford to start with. Whether you are working on a video production, hosting a conference, or heading to a marketing event, investing in the right equipment is a must.

Create a positive working environment

When moving into a new workspace, (just like when moving into a new home) you will be given an empty husk or a blank canvas that you can over time put your own flare into. Creating a positive working environment is not only based on your company’s work ethics, such as inclusivity, events, incentives, and how you treat your staff in general, but also on how you present, decorate, equip, and maintain your business’s workspace. No one will want to come to work or do their best if the office space you provide them is not a nice place to be in, so be sure to implement the best working environment possible for you and your team.

Consider your budget and growth

A big part of running a successful business is to make sure you are acquiring more wealth than you are spending so that your business can continue to grow. When you are looking at moving into an office with your business you need to consider all the expenses that this will bring with it. Rent, bills, insurance, etc. You might have to make a decision and choose a smaller office to start with before investing in your dream office space, as running before you can walk may hinder your business’s progression.

Ensure that your office space is fit for purpose

All businesses have different workspace requirements depending on what they specialize in, for example, if your business primarily works with clients overseas or on the phone then the office space needs to only really accommodate your employees, their desks, and equipment. Whereas if your business requires customer-facing meetings then you will also need to consider whether the office space you are planning to move into has conference room spaces available. Maybe your business is more “hands on” for example a computer diagnostics and repair shop and may require a workshop space too. So be sure to consider what your office space needs to be used for and whether it is fit for purpose.

So, whether your business is already at the stage where you are looking to find your perfect office space and take the next step, or if you are just starting out as a new business, acquiring and building the right office space is vital. 

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Are You Leaving Your Business Open To These Common Security Pitfalls?

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Security is a critical concern for business owners operating on the market today. If there is a security breach in your company, then it can end up costing you a fortune. As well as this, it can also end up damaging your business reputation and this will lead to you losing more and more customers and clients. Aside from losses of sales and damage to your business reputation, there’s another problem that you can have here too. That’s the legal factor. Businesses these days are required to reach certain security standards. If you don’t do this, then you are going to be leaving your company open to a potential lawsuit. So, let’s look at some of the ways that you might be leaving your business open to security pitfalls and the best ways to correct these troubles. 

Failing To Secure Tech

First, you need to make sure that you are taking steps to secure your tech. There are lots of ways that you can do this. For instance, you might be getting rid of old tech. If so, then it’s essential that you wipe all the data. You should start by clearing out the Google search history. If you don’t do this, then there’s a chance that there will be remnants of passwords and encryptions that a criminal could use to access your company’s sensitive data. If you’re wondering how to delete Google search history, you’ll be pleased to hear that it’s relatively simple. By that’s just the beginning, once you have cleared the history, you’ll need to complete a more comprehensive clean up of the tech. Some businesses will even decide to hire a professional service to ensure that this work is completed the right way and that absolutely no data is left. 

Forgetting About The Cloud 

Are you wondering the best way to keep your business data secure? The answer is simple. It’s the cloud. Experts agree that by using the cloud, you will always have a greater chance of avoiding a hack or potential theft of data in your business model. It really is that simple. The benefit of a cloud server is that it keeps your data offsite and restricts the access. 

You might assume that it’s going to be difficult to access a cloud solution that will suit your business. However, we’re pleased to say that’s not the case. Instead, cloud solutions are completely scalable and thus can be accessed by any type or size of company you can imagine. 

Failing To Vet New Team Members

It’s also important that you remember to vet new team members before you allow them any kind of access to your business. While it might not seem like a massive concern, it should be because of the security risk that it poses. Before you allow anyone to join your team, you need to have run extensive background searches on them, spoken to all of the referees that they have listed, and checked for anything that is untoward about them. If you don’t find anything, then this is great and you can go ahead with hiring them.

However, if there is any doubt about them, then you need to be caerful. Run the checks again if you need to, but make sure that you’ve got the information that you need. Even then, you need to have them sign a non-disclosure agreement before they are allowed to join your team, just to be on the safe side. 

Forgetting About Physical Security 

We may live in the age of technology, but this does not mean that you should not be focusong on physical security as well. Your business building is still important, and the people who work for you still need to be protected. You can’t just try to cut corners and save money by leaving your actual business location vulnerable, and yet this is exactly what some companies try to do.

There should be physical security on the doors at the entrance of your building at the very least. As well as this, you’re going to need extras such as CCTV to keep an eye on the areas of the business that are not supervised. We recommend having these in any area that holds important information or money.

Failing To Stay Up To Date 

If you are using out of date technology and software then this may not be running the maximum security that your business needs. The reason it is recommended to keep up to date with tech is so that you are getting the very best services within your company. If you don’t update tech when required you may be missing out on vital security updates that will keep any and all unwanted activity away from your business. Make sure that you keep on top of all of these things and your business will be thriving and successful. 

Using The Wrong Services 

Finally, if you are using the wrong services then you are leaving your business extremely vulnerable to attacks and hacks. Without the right level of support from the correct services then you could be saying bye bye to your business before you are ready. Make sure you know which services to use and research these before you sign up for them. You don’t want to use something you don’t actually need as this will just take your hard earned cash for nothing. 

You should certainly be using IT support services when it comes to the cybersecurity aspect of your business. They will keep a close watch on your business and alert you to any hacks, no matter how small. 

We hope that you have found this article helpful, and now see some of the things that you need to do in order to avoid leaving your business open to some of the common security pitfalls. It’s more important than ever that you are taking the right precautions, and doing everything in your power to keep your business safe. Tech is more powerful than ever in business, so you can’t afford to fall down on this hurdle. We wish you the very best of luck.

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