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Customer Care: Making People Feel Important

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If you’ve been in business for a couple of years, you probably have a good understanding of the old idea that the customer is always right. Of course, this isn’t to say that the people you serve are geniuses and that they are constantly correct where you are wrong. Instead, it’s simply suggesting that you ignore your own feelings when talking to people like this, treating their word as if it is the only thing important to you. Understanding how far this should go within your own company will be a challenge. To help you out, this post will be exploring some of the key areas you will have to consider, along with the help you can get along the way.

Customer’s Expectations: The people spending money with you are those you want to please the most with this sort of work. Having been treated well by loads of other companies, the level of expectations most people have for the businesses serving them will be very high. Meeting these requirements can be hard for some companies. You will need to work tirelessly to handle the finer elements of this job. Thankfully, there are loads of tools out there to help you with this, and a lot of them are completely free.

The Areas To Work On: There are quite a few different areas which need to be worked on before you can consider yourself a customer-focused business. It will be easy to tell how much effort you put into this sort of work, with the results impacting everyone using your business. Below, you can find some of the examples you will have to keep at the front of your mind.

  • Customer Service: When a customer needs help with an order, a query, or any other kind of service, it’s important that your business handle it as swiftly and professionally as possible. A large part of this will be the training being taken by yourself and the employees doing this job. At can take many years to be able to handle this part of your business, and a lot of people will find themselves struggling throughout.

  • Customer Health & Safety: Along with feeling like their queries are important to you, it’s also critical that customers feel safe when they are spending in your stores. If you have someone slip and fall on ice outside your doors, they may have the chance to take you to court. Avoiding this sort of issue is a priority, with a lot of modern customers going out of their way to get something out of normal accidents like this.

  • Customer Complaints & Suggestions: Of course, sometimes, a customer won’t be trying to get in contact with you because they’d like to ask a question. If an order goes wrong, it can be understandable if a customer wants to have some harsh words with you. While this may be hurtful and hard to hear, the advice they give could be very useful to you. If they see that you’ve put their complaint into action and solved the issue, they will be much happier to spend with you going into the future.

  • Accessibility: Companies have to work hard to make sure that everyone has access to them, nowadays. Ramps, lifts, and other tools are all perfect when you’re working towards getting something like this done. People will be unhappy if they are unable to shop with you because of a disability they are suffering with, and you have the power to solve an issue like this before it ever comes.

Why Is It Important? When you’re looking at all of the work before you in a field like this, it can be hard to see the importance of what you’re doing. In reality, though, without this sort of effort, it will be obvious to customers that you haven’t spent any time thinking about them. For those most loyal, it could be frustrating to see your business go for so long without any change. Thankfully, solving this shouldn’t be too much work, and a lot of people have a good idea of what will need to be done based on their own expectations of businesses.

Hopefully, with this post in mind, it should start to get a lot easier to repair your relationships with customers which are unhappy with your business. It’s important to keep your customers at the forefront of your mind when you’re running any sort of company. Without these people, you wouldn’t be able to earn, and this makes it very important to keep up with them.

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Student @ Advanced Digital Sciences Center, Singapore. Travelled to 30+ countries, passion for basketball.

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How To Make Business Life So Much More Favourable

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If you have a business or you’re heavily considering starting a business, then you’ll know all about the perils and the difficulties that will come with it all. While it seems like such a wonderful idea from the outside looking in, it’s actually something that can really take its toll on you if you’re not prepared enough both mentally and physically. 

You’ll always be looking for ways to make business life an awful lot more convenient. The idea in this game is obviously to work hard as you never get anywhere without a serious commitment. You’ll really want to focus on working smart, however. Hard work for no reason is foolish when you have much better ideas and techniques staring you in the face. Business life can be a real hassle if you get things wrong and have to go through laborious days. Here are just a few ways to make your days, weeks, and months a lot more favorable for you: 

Get The Right People Around You  

Who you share your time with in business matters so much. If you have all of the wrong people, then you could be on a downward slant over the next few years. If you have good people with the right attitude and intentions, then you’ll likely become a lot more successful. In terms of using the right people, we’re talking about networking, hiring staff, bringing in specialists, soliciting advice, and so many other areas. Business is an interpersonal game, so make sure the right groups and individuals work with what you’re trying to achieve. 

Embrace Technology A Lot More Than Perhaps You Are Right Now 

If you’re already someone who wants to milk every platform they have, then this idea won’t worry you too much. There are so many pieces of ai powered software around that will help you with what you’re trying to achieve. Analytics, ads, management, and so many other areas can be bolstered with good programs. 

Set Up Genuine Plans With Achievable Goals 

This sort of goes without saying because you’ll likely have plans for the tasks ahead. This is more the idea of creating more structured plans for areas that are perhaps freer and less structured. Setting goals for everything you do can lead you to understand more about what needs to be done. It also gets everyone even more motivated. 

Take Care Of The People Working With You 

In terms of those you’re with, you’re going to need to treat them properly. It’s amazing what can happen if you neglect how they feel and the work they put in. The best leaders will always hone in on each individual and check in with them. 

Outsource Certain Jobs That Are Tedious

Sometimes, there are particular tasks that – although they need to be done – take up lots of unnecessary time and stress. If you are outsourcing admin, for instance, it makes life a lot easier for you as you all can focus on the productive and progressive side. 

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Current Trends in Business That Every Entrepreneur Should Work Towards Achieving

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The world of business is changing and with it the trends that entrepreneurs should be working towards. Entrepreneurship has become a lifestyle as opposed to just a paycheck. With an entrepreneurial mindset, you can do anything. Check out these current trends in business that every entrepreneur should work on achieving:

E-Commerce

E-commerce has been a significant trend for the past few years, and you can expect it to continue being so. E-commerce has multiple benefits, including increased revenue, high availability of products, and a more significant customer base.

E-commerce allows businesses to be present on all digital platforms, which helps them reach out to more customers quickly. In addition, it makes it easier for companies to reduce overhead expenses as there are no physical stores that have rent costs associated with them or inventory levels that need maintenance constantly. Statistically, e-commerce has grown rapidly in the past few years from 25% – 30% year on year.

Financial Apps and Software

The software aspect comes into play when considering how businesses manage their finances moving forward. Companies must adapt to technology. Otherwise, they will find themselves left behind by competitors who embrace emerging technologies such as cloud computing and mobile apps. It is also easier to make purchases using these apps and communicate with the sellers. Incorporating such software with equipment and partnerships with a payment processing company will diversify the business activities and set you up for expansion.

These apps allow them to move away from traditional forms of financial management such as spreadsheets and accounting software to financial management apps such as Xero. With these new apps comes the ability to monitor business finances from anywhere, which can help businesses grow faster than what they would ordinarily be able to manage with slower conventional processes.

Blockchain Tech

Blockchain tech is the current trend in business that every entrepreneur should work towards achieving. You can apply this technology to many different industries, and entrepreneurs need to find their niche within this growing market. It’s also critically important not to overlook blockchain tech when deciding which cryptocurrency or token you want your company associated with.

Both positive and negative factors are involved in choosing one solution over another, but it all comes down to finding what works best for each situation. For example, today’s most valuable aspect of blockchain tech is its promotion of secure transactions between parties while eliminating third-party transaction fees (or at least significantly reducing them).

It means that businesses operating on a global scale could potentially enjoy significant savings in maintaining financial records. Transparency is also an important selling point for blockchain tech. The decentralized nature of its design makes all transactions public and easily accessible by anyone who has access.

Fraud and Cyber Crime

Another current trend that every entrepreneur should work towards achieving is fraud and cybercrime. In today’s modern world, the internet has brought the business community closer together as it allows you to reach a global market from almost anywhere with an Internet connection. Unfortunately, this means those who want to take advantage of this have access to millions of more potential customers, making it easier for fraudsters to steal money from unsuspecting victims.

Businesses that are not careful can fall victim to several types of cybercrime, including phishing, spoofing, pharming, and identity theft. These crimes are increasing at an alarming rate as more people use the internet for business purposes which means scammers often target them.

Conclusion

Today, business is becoming increasingly challenging. The traditional ways of doing things don’t work anymore, and it’s time for entrepreneurs to adapt to stay relevant within the industry. However, the industry itself is evolving rapidly, and it’s challenging to keep up with the changes that are happening every day. Fortunately for you, this post is here to help you understand the current trends that every entrepreneur should work towards achieving.

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Employee Training and Development Becomes One of the Most Disruptive Megatrends That Is Shaping the Future of Work

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Employee training

There is no question about the effectiveness of employee training and development. It’s incredibly important to help your staff advance their skills and knowledge to help grow a business, but the impact of employee learning has often been understated and even neglected. However, companies are now suggesting that employee training and development is one of the biggest megatrends that have completely transformed the future of work. It has overhauled how businesses should be developing and engaging with employees, and it’s leading to an incredibly diverse and talented workforce that is capable of wonderful new things.

Part of the problem of employee training and development is that it’s difficult to measure its impact on the workplace. Employee performance often isn’t a quantitative measurement that is easy to read and link to their output. This is one of the reasons why the effectiveness of employee training and development has been questioned by management experts.

Thankfully, new strategies have been developed to help measure workplace learning and its impact on companies. Below, we’ve included a helpful infographic that covers some of the most important measurements, such as return on investment and how it is calculated in the context of employee learning and development. It should put the effectiveness of employee training into perspective and will help you better understand when training is needed and how development actually improves your business and its productivity.


Infographic by: Ezra Coaching
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