What’s Important in an Internet Service Provider?

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Internet service provider

Is your internet service provider frustrating you? Maybe the connection is slow, or the staff are unhelpful. It could be time for you to make a change. Here’s what you should look for in your next provider.


For most people, the speed of connection that an internet service provider offers is the single most important factor. There are two main types of speed to think about: download speeds and upload speeds. Providers should give you information about their own speeds. But these can vary from location to location so do your research.

There are online net indexes that can give you a detailed guide to every provider’s speed in your area. This can be a very helpful tool so make sure you check it out. You just find your area and then compare all the different internet service providers operating in your area.


Nowadays, a lot of companies don’t simply offer internet services on their own. They also offer a whole range of bundles and packages. For example, you can get internet, phone and TV services bundled into one monthly bill. For some people, this can be a great way to cut down on fuss and bills.

Comcast has some of the best bundles on the market at the moment. They offer a huge range of plans and bundles, so there’s something for everybody. You should see if Comcast Internet service is available in your area, and then find the package that suits your needs best.

Customer Service

Of course, you don’t know what a customer services department at a company is like until you have to use it. It is possible to do a bit of research and ask around though. If your friend has had a bad experience with the customer services department somewhere, stay away. You don’t want to be dealing with an unhelpful company.

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We’ve all had experience of bad customer services, and there are few things more frustrating. You sit on the phone for hours (while they charge you!), and you get nowhere. When you eventually do get the help you need, it turns out to be something that could’ve been sorted in minutes.


I wouldn’t recommend making cost the main focus of your decision-making process. I say that because you often get what you pay for when it comes to the internet. Yes, a cheap deal might look great on paper, but it might not be so great in reality. If every web page takes ages to load, that low price won’t comfort you much!

There are lots of add-on prices to consider though. For example, some providers will require you to buy the modem, some will ask you to rent it and with other it will be free. The same goes for installation. Some companies will offer you a free installation service, and others will charge you a fee.

These are what I see as the main things to look into when choosing an internet service provider. If you cover all of these bases, you’ll have a strong service and peace of mind.

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Student @ Advanced Digital Sciences Center, Singapore. Travelled to 30+ countries, passion for basketball.
  • Hitender Kumar

    This article made me shed tears.. but only because I am suffering from ridiculously low speeds.. and it is killing me slowly.. 🙁